Shipping policy

Shipping Policy

We know you’re excited to receive your order, so we work hard to get every package processed, shipped, and delivered as quickly as possible. Please review our shipping information below before placing your order.

Order Processing

All orders are typically processed within 1–3 business days after your order has been successfully placed.

During busy periods, new product launches, sales, or holidays, processing times may be slightly longer. Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with your tracking information.

Shipping & Delivery Times

Our estimated delivery time is 6–12 business days after your order has been processed and shipped.

Please keep in mind that delivery times are estimates and may vary depending on your location, local courier services, customs processing, weather conditions, or other circumstances outside of our control.

Order Tracking

Once your package has been shipped, you’ll receive a tracking number via email. You can use this to follow your order from dispatch to delivery.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please make sure your name, shipping address, apartment/unit number, and contact information are correct before completing your purchase.

If you notice an error, contact us as soon as possible. Once an order has already been processed or shipped, we cannot guarantee that the shipping address can be changed.

We are not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.

Delayed Orders

Although most orders arrive within the estimated delivery window, occasional delays can happen due to courier disruptions, customs, severe weather, peak shopping periods, or other circumstances outside our control.

If your tracking has not updated for an extended period or your package is significantly past its estimated delivery date, please contact our customer support team and we’ll be happy to help investigate.

Lost or Missing Packages

If your tracking shows your package as delivered but you cannot locate it, please check around your property, mailbox, reception area, household members, or neighbors before contacting us.

If your package still cannot be found, contact our support team as soon as possible so we can assist you with the next steps.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Unless otherwise stated at checkout, any applicable customs charges are the responsibility of the customer and are determined by your local customs authority.

Multiple Packages

In some cases, items within the same order may be shipped separately to help get your products to you as quickly as possible. If this happens, you may receive more than one tracking number and your packages may arrive on different days.

Questions About Your Order?

We want your experience with us to be simple and stress-free from checkout to delivery. If you have any questions regarding your shipment, tracking, or delivery, please contact our customer support team with your order number and the email address used at checkout, and we’ll be happy to assist.